At The New York Times Magazine, Nate Silver decided to try to apply his analytical chops to the question of “where to get the world’s best service.” He basically links standard tipping rates with survey responses about the customer service people received in 24 countries. The takeaway:
All of this brings us to the Tipping Curve. If servers expect a generous gratuity, there is a strong economic incentive for them to do superior work. And if they expect nothing at all, good service is taken completely out of the economic context and becomes a matter of custom. But when countries try to split the difference or if they introduce confusing rules into the system, their servers are more likely to leave customers dissatisfied.
Three African countries are included in Silver’s analysis, South Africa (which did quite well at 8th, one spot behind the United States), Morocco (a respectable 11th), and Egypt (a not-so-strong 21st). I was pleasantly surprised by South Africa, which I think has always had a reputation for providing indifferent service that I have always found both inaccurate and unfair.
A few months ago, I wrote about the early stages of the conflict in Ukraine through the lens of Sun Tzu’s The Art of War. While it appears likely that the war will carry on into the foreseeable future, enough time has passed for us to make an honest assessment of each side’s relative […]
The Ukrainian Army has made dramatic strides in the last few weeks. Ukraine’s tactical commanders have outfoxed their Russian counterparts, and by issuing a feint towards the south the UA has been able to earn substantial gains in the north of their country. The impact of these efforts have been compounded by the steady stream […]
In mid-May the Irish political party, Sinn Féin, won the plurality of seats in the Northern Ireland Assembly. Many American readers might not fully understand the significance of Sinn Féin’s political victory- but rest assured that subjects of the United Kingdom and a wide range of political movements the world over have heard the message […]
The first wave of the Russian offensive in Ukraine has fallen short of Russian autocrat Vladmir Putin’s ambitions. Most analysts deduced that Putin had hoped to achieve a decapitation strike of the Ukrainian government- taking Kiev and replacing Ukrainian President Vladimir Zolinski with a pro-Kremlin voice. Kiev has been threatened repeatedly through the course of […]
On the weekend of March 26th, the notorious MS-13 gang went on a massive killing spree in El Salvador which left more than 70 people dead by Sunday. Even for a country where powerful gangs hold massive sway, this recent tragedy stands out considering that it was the bloodiest day on record since the civil […]
